A blog about security, privacy, algorithms, and email in the enterprise. 

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Email Overload Is Not the Problem

[Editor's note: As I mentioned last week, we're teaming up with Sanebox--the sine qua non of email prioritizers--to talk cures for the IT admin's email woes. Overload is everyone's favorite email gripe, but Dmitri Leonov, Sanebox's VP of Growth, argues that it's just the result of a much bigger issue.]

Email overload has become a hot topic lately. According to a recent study by McKinsey, an average employee spends 13 hours a week reading and responding to email. That's almost 30% of our time!  Companies are looking for ways to replace email with services like Yammer, or just turn it off.  Unfortunately email overload is not the problem. It’s the outcome of a much larger problem — there simply is more work, requiring communication with more people, faster.

Email is a perfectly good communication protocol, and it's not going to be replaced in the near future.  Think of email as the four wheels that get you around – they supported the Model T just as well as they support Tesla. The part that needs innovation is what’s on top of those four wheels — it’s how you process and act on information you receive. Luckily there are lots of companies developing innovative solutions on top of email, making it better and more useful for employees and entire organizations. 

We'll be reviewing some of our favorite email add-ons, including  SendIncDivideBox OneCloudAwayFindContactuallySendgridGander, and  Sanebox, during a hangout we're hosting Tuesday, September 18th, at 1PM EST/ 10AM PST. While we can only have 8 direct participants, we'll be broadcasting live, so everyone is welcome to follow along!

The event is posted here. You can also stay up-to-date by adding Sanebox and Riparian Data to your circles, and checking back with us Tuesday!



Hell Is Email, But These 8 Tools Give You Wings


As we all know, email is about as broken as the current Congress. Over the course of roughly 100 interviews with highly active emailers, several common complaints emerged:

  1. So much email, so little time to process it all
  2. So much superfluous email
  3. Inability to find important emails
  4. Inability to find older emails

There isn’t a panacea (yet!), but each of the following 8 apps, plugins, and services solves at least one of the aforementioned complaints.

If you get too many newsletters:

If you want to be able to defer some emails and remind yourself about others:

  • Boomerang
  • Works with: Gmail/Google Apps, Outlook 

If you want to convert text to calendar items in one-click:

If you need to see important emails first, and Priority Inbox isn't cutting it:

  • Sanebox
  • Works with: Gmail/Google Apps, Outlook, Yahoo! Mail, AOL Mail and more

If you want sleeker, more navigable versions of Apple Mail and

If you want diesel search:

If there are certain senders whose emails you want to see instantly, at all hours:

  • AwayFind
  • Works with: Gmail/Google Apps, Outlook, Exchange, Android, iPhone

If you want to be able to do anything you can do from a browser inside your inbox:

  • PowerInbox
  • Works with: Gmail, Yahoo! Mail, Hotmail, Outlook, Chrome, FireFox, Safari, IE

If you want better threading (who doesn't?):

Have you used any of these tools? Are there any I haven’t mentioned that you love? Drop a line in the comments or get @ me!